hsla-document-icon2The Consumers Health Forum: The Real People Real Data Toolkit

Bringing consumer experience to evidence-based decision-making. Collecting, analysing and using consumer stories to improve healthcare. This tool-kit provides straightforward advice for health services, policy makers and consumer organisations that want to gather, analyse and use consumer stories to guide their strategic decision-making. It aims to assist organisations to use this often-overlooked evidence base to ensure our health system delivers consumer-centred care. Download here