hsla-document-icon2Marie M Bismark, Matthew J Spittal, Lyle C Gurrin, Michael Ward, David M Studdert. University of Mebourne, Uvniversity of Queensland, January 2013

This research paper examines the distribution of patient complaints across Australia and identifies characteristics of doctors at risk of incurring recurrent complaints.  It concludes that a small number of doctors account for half of all patient complaints, and offers an approach to identify high-risk doctors. Download here.