Lauge Sokol-Hessner, Patricia Henry Folcarelli & Kenneth E F Sands 2015

To date, the patient safety movement has focused primarily on physical injury, but definitions of harm in healthcare are much broader: any ‘outcome that negatively affects the patient’s health and/or quality of life’. Download here.

The Consumers Health Forum: The Real People Real Data Toolkit

Bringing consumer experience to evidence-based decision-making. Collecting, analysing and using consumer stories to improve healthcare. This tool-kit provides straightforward advice for health services, policy makers and consumer organisations that want to gather, analyse and use consumer stories to guide their strategic decision-making. It aims to assist organisations to use this often-overlooked evidence base to ensure our health system delivers consumer-centred care. Download here