sharing information • giving support • providing education

We aim to support health care professionals

who manage complaints, compliments and

feedback about health services.

Complaints Liaison officers (CLO’s), Patient Representatives, Consumer Advocates:

however styled, these positions in the health sector are

demanding, complex and can be isolated.

HSLA aims to meet the needs of CLO’s by sharing information,

providing peer support and offering education and training.

HSLA acts as a unified independent voice on matters pertaining to the more…