sharing information giving support providing education

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We aim to support health care professionals

who manage complaints, compliments and

feedback about health services.

Conversation

Complaints Liaison officers (CLO’s), Patient Representatives, Consumer Advocates:

however styled, these positions in the health sector are

demanding, complex and can be isolated.

HSLA aims to meet the needs of CLO’s by sharing information,

providing peer support and offering education and training.

HSLA acts as a unified independent voice on matters pertaining to the more…

WATCH THIS SPACE FOR UPCOMING EVENTS!

HSLA 2017 WORKSHOPS

WE ENCOURAGE YOU TO JOIN HSLA BELOW TO RECEIVE EMAIL NOTIFICATIONS ABOUT OUR EVENTS AND PLAN YOUR PROFESSIONAL DEVELOPMENT FOR 2017.

CLICK HERE FOR PREVIOUS EVENTS 

membership-iconJoin Us!

Membership is free and open to any person who works in this important area. Our members work in a diverse range of health care services across Australia, in city and in regional settings.

FIND OUT MORE

 

 

RESOURCES

We have a library of documents available to download on our resources page.

NEWLY ADDED!

Health Complaints Act 2016

RESOURCES

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