sharing information giving support providing education

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We aim to support health care professionals

who manage complaints, compliments and

feedback about health services.

Conversation

Complaints Liaison officers (CLO’s) / Patient Relations Coordinators (PRC’s), Patient Representatives, Consumer Advocates.

However styled, these positions in the health sector are demanding, complex and can be isolated.

HSLA will aim to meet the needs of CLO’s / PRC’s by sharing information, providing peer support and offering education and training. HSLA acts as a unified independent voice on matters pertaining to the more…

UPCOMING EVENTS!

HSLA 2018 WORKSHOPS

CLICK HERE FOR CURRENT AND PREVIOUS EVENTS 

We encourage you to join HSLA by clicking on the link below to receive any email notifications about our events for 2018 and plan your professional development for this year.

membership-iconJOIN US!  Membership is free and open to any person who works in this important area. Our members work in a diverse range of health care services across Australia, in city and in regional settings.

FIND OUT MORE

 

 

RESOURCES

We have a library of documents available to download on our resources page.

QUICK LINK

Health Complaints Act 2016

RESOURCES

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